COMMUNICATION SKILLS AT WORKPLACE

Copyright@shravancharitymission

c2c1c3

Just think of the modes in which our distant forebears communicated long ago- the evolution of the written word, speech, smoke signals, semaphores and the Morse code-one can go on and on. Here, of course, we need to concern ourselves with communication skills and time management in work place and home in the present times. Popular work culture does not perceive separate rules for men and women. We are all global managers in the local set up. Consider home, for a moment, as an extension of work place, particularly in the context of Indian women. While life at home may be laid back, care free, but is not without responsibility. And there the difference ends. The modern employee needs oral, written and technological skills to excel. Even the most naïve housewife is expected to operate the washing machine, handle the microwave oven, run the mixie, to draw money from an ATM and even to drive a car- that is if she wants to contribute meaningfully to the chores of routine but modern domestic life.

Nearly all work involves interaction and communication with others. Clear and effective communication between individuals, between teams and among departments is a vital part of any successful organization. Without effective communication in work place, business results and team relationships suffer. Poor performers continue to perform poorly and productivity drops. Good people are overburdened with more responsibility. In our personal lives we blame each other for lack of communication and agree to live in companionable silence.

We can see that employees still need written communication skills. Yet interpersonal oral communication skills are the ones most prized by employers in the new informal workplace atmosphere. At home the oral word has to be more precise as well as concise to avoid attrition. The ability to follow oral instructions is an important parameter in the overall persona of an employee, especially for front office employees. Considering the important nature of this faculty even CBSE has incorporated it in the form of ‘Listening & Writing skills, in their curricula. Employees who work with the public or closely with teams need skills in empathy and feedback techniques, especially in fields such as customer service, medical, and legal. Critical thinking and the ability to function as part of a problem-solving group are also skills that employers look for. Today’s worker must remain cool under pressure, adaptable to new technology and to a fast pace.

With benefit of hindsight I’ve shortlisted a few points which may be of some help to you while interacting with people.

  1. Clarity: Ensure the information you need to convey is, firstly, intelligible to you. Communicate it clearly and directly. Use language that is specific and unambiguous. Check that the receiver understands the message as you intended. Avoid acronyms lest they be confused.
  2. Be attentive Without becoming an active listener means you cannot make a conscious effort to truly hear what the other person is saying—don’t interrupt or respond until the other person has quite finished. It should come as no surprise that the best communicators are also the best listeners.
  3. Deportment: this means using the other person’s name, looking them in the eye, and nodding to aid in demonstrating you understand what they are saying. If you are communicating in writing, reread before sending your message to ensure that it could not be misinterpreted or taken as disrespectful.
  4. Message & Medium. Some of us are better communicating in writing and some are better at speaking. Consider the preference of your receiver.
  5. Who is the end-user : you may have to style your communication with your boss, co-worker, customer or supplier, differently.
  6. Mode: More and more of our workplace communication is done via email, voice mail and text messaging. There are advantages and disadvantages to each of these, depending on the message and the audience. Texting can be especially effective when a quick question or answer is required without further explanation or repeated follow up, e.g., “What time is the school council meeting.”

The important thing is to stay focused on behavior or performance and not character. You are not a judge of character. Avoid being biased or opinionated. When you are on the receiving end, avoid getting triggered by difficult messages. Keep in mind the bigger picture and the long term implications.

Don’t be yourself all the time. Be someone a little nicer and never confuse motion with action. After all, “ a man diligent at his work shall stand before kings”

A.K.Tripathi

Anubhab Apartments                                                                       26/03/2015

PIGEONS-KABOOTARS: DURING WAR & PEACE-TIME

Copyright@shravancharitymission

p2p3pigeon 1

    Pigeons or ‘Kabootars’ as referred in English and Hindi language respectively, have had a long history of human contact. Both in war and peace time and as the civilization kept unfolding. They have made contributions of considerable importance to humanity, especially in times of war. And quite admirably during war times, the homing ability of pigeons have been put to use by making them messengers. To carry important messages. During peace time they have contributed royally in sports. By participating in the ever royal game of Kabootarbazi. Generally enjoyed by pigeon fanciers. The so-called war pigeons have also been decorated for their services with medals such as the Croix de guerre.

    While pigeons are good at carrying out orders. They also risk their lives unknowingly. And it’ll be a bit of a news, when one hears, that even today security forces keep a hawk’s eye on them. Says the column below:

QUOTE

    You might think birds are free to fly; but there’s the security risk…

BIRD BRAINS AND CLOAK AND DAGGER

    Indian security forces must be commended for spotting a single pigeon flying suspiciously off Gujarat’s coastline. Not dismissing it as just a seagull in mufti or even a hopelessly off-course pied harrier. That alert guards managed to apprehend the flying object is a further feather in their collective cap. After all, this is not the first time that pigeons have been in the thick of clandestine activities. Though they have not been used seriously for surveillance, espionage and message-running since World War II, considering a similar questionable bird was nabbed in Punjab in 2010, investigators should not deem it a mere coincidence. Back then, police had seized an empty ring around its claw and noted a Pakistani telephone number and address stamped in red ink on its body. As this latest pigeon also had puzzling appendages and markings, a wider probe to net any other accomplices, unwitting or otherwise, is surely warranted.

Interrogation and debriefing of this suspect would be difficult- as was the case in Punjab- so the only option is to keep an eagle eye out for possible undercover avians in the future, especially in this era of spy drones. The authorities should also keep a close watch on all pigeons around sensitive government buildings, given the nationwide preponderance of the bird and its ability to blend in.

UNQUOTE

*

Posted by Kamlesh Tripathi

*

https://kamleshsujata.wordpress.com

*

Share if you like it

*

Shravan Charity Mission is an NGO that works for poor children suffering from life threatening diseases. Should you wish to donate for the cause the bank details are given below:

NAME OF ACCOUNT: SHRAVAN CHARITY MISSION

Account no: 680510110004635 (BANK OF INDIA)

IFSC code: BKID0006805

*

Our publications

GLOOM BEHIND THE SMILE

ONE TO TANGO … RIA’S ODYSSEY

AADAB LUCKNOW … FOND MEMORIES

REFRACTIONS … FROM THE PRISM OF GOD

(CAN BE BOUGHT FROM ON LINE BOOK STORES OR WRITE TO US FOR COPIES)

*****

 

 

The gift of the Magi

Copyright@shravancharitymission

lifestylesimple living

Not very long ago I was on the lookout for a suitable birthday gift for my wife. As we have come of age I mentally rejected those silly romantic and valentinesque gifts. There was plenty of time. I could select at leisure, not knowing there is never time enough. In such situations it flies on the wings of a dove, and lo and behold the birthday was well nigh-It was the birth day eve and I hadn’t made a choice. I decided to take the bull by the horns and walked into a shopping mall. I tried this and that but right choice eluded me. I wanted to be sure it would not turn out to be something on the lines of ‘the gift of the Magi’. The brilliantly lit cut glass bottles caught my eyes. The perfumes-yes of course-that was what I was looking for. It was difficult to select from a variety of foreign brands because all were Greek to me. I delved into the recesses of my mind and came up with BVLGARI. The quaint, almost unpronounceable name had remained stuck in my memory after watching a foreign serial where a girl goes shopping and among many things she pauses before a glittering array of perfume bottles. The name stood out like a sore thumb. BVLGARI- must be good. That’s how I purchased the gift. Obviously, the serial had robbed me off some hard earned wampum but I was happy. The triumph of advertisement or casual memory-retention had done the trick. Reminds me of something I read somewhere:  “Advertising is the art of arresting human intelligence just long enough to get money from it.”

A.K.Tripathi,                                                                                                                                                                                       Guwahati-Assam-march -2015

“#Arrey … PUBLIC BEWAKOOF HAI” – THE MENTALITY OF MANY #PARTY ‘SPOKES PERSONS’ WHO COME ON #PRIME TIME #TV #DEBATES

Copyright@shravancharitymission

 

123

A majority of party spokes persons, still don’t believe in this age old but popular Hindi song– “Yeh jo public hai, woh sab janti hai.”

    Most party spokes persons who appear in prime time TV debates of various reputed channels need to realise that the Indian viewer has matured far beyond their imagination. And heart to heart they hate this growing wisdom of the Indian public. As it makes their job even more difficult. Which is quite apparent if you attentively watch these programmes.

    Today’s mature TV viewer can clearly make out when the party spokesperson is lying or trying to defend the indefensible, by blindly following the party whip. And that, he or she has walked in, with the solemn pledge to defend the party at all costs. Where, one can glaringly make out from the screen. Whenever, they try to abide by those intermittent instructions that keep trickling into their mobiles in staccato rhythms. Basis, the intensity of the debate resulting in who is losing and who is winning through these frequent text messages or Whats-App. When, each time their eyes dip below, to read those crisp instructions.

46

    The debates on TV have become more issue based than mere political pragmatism. Generally, trying to open each other’s ‘dhoti’ to score a brownie point. Just to stay ahead. This is what competition teaches you. Where, politics is no different, even when it has strange bedfellows. One can possibly consider the stale political rhetoric emanating out of TV screens coming all the way from the studios as mere gap fillers something like a comma or even a full stop. Often the panel comprises of spokes persons from BJP, Congress, AAP, SP, BSP, Akali- Dal, Janata Dal, Janata Dal United, TMC, NC, PDP, NCP, CPI, CPM, AIDMK and the DMK, to name a few. They all jostle to capture sound bites. The competition is mostly between political parties on one end, and journalists, lawyers, individuals- in-question or any other luminary from any other field, on the other end. All, trying to score a point over the other.

    Most spokes persons are, boastfully well-to-do. Apparently affluent, refreshingly articulate, and from the front ranks of political India. Who, while performing in these vibrant debates, quite often amalgamate a concoction of lies just to defend their party, come what may. But they cannot hide the disconnect between their pumping hearts, agitating minds, guilty eyes and tethering tongues and at times even their wavering hands and fingers, while confronting the camera. For, in a heated and not ready to give-in debate when the tongue tells a lie your eyes naturally look down, is when the heart sags, the throat chokes, the mind beeps and the hands and fingers balance between the heart and the mind. In all of this I guess the conscience is left behind, quite intentionally at a place where you can’t readily find. This irritates the viewers which the party should realise. In fact the party would gain more by accepting its mistakes if any. Than by stupidly arguing about it, as it is only human to err. One must not forget you have a new generation viewership now, that likes transparency.

    So, then why is it that no spokesperson can ever accept his party’s mistake openly on a TV debate? Perhaps, because, you require guts to do that. But then one must realise, by accepting mistakes you raise the bar of integrity. Recently, a new phenomenon has come alive. That is, to block co-panelists in debates from talking, by talking over them. I have seen this happening quite often in recent times. The latest was, what I saw the other day in Timesnow. When Arnab Goswami was debating the AAP debacle. The official party spokesperson of AAP, Preeti Menon was not allowing her own party M.P. to speak. Preeti Menon must have thought. She is doing a great job for her party, by not letting her own colleague to speak, just because he was critical about the establishment. But in such a case. The viewpoint of the viewers is quite different, where, she looked and sounded quite shallow and frivolous. As truth crosses all human boundaries. For make no mistake you can’t scuttle the truth by merely talking over it or by blocking it on a TV debate. Because, truth is  much closer to the viewer’s heart than one can even imagine.

*

Posted by Kamlesh Tripathi

*

https://kamleshsujata.wordpress.com

*

Share if you like it

*

Shravan Charity Mission is an NGO that works for poor children suffering from life threatening diseases. Should you wish to donate for the cause the bank details are given below:

NAME OF ACCOUNT: SHRAVAN CHARITY MISSION

Account no: 680510110004635 (BANK OF INDIA)

IFSC code: BKID0006805

*

Our publications

GLOOM BEHIND THE SMILE

(Archived in 7 prestigious libraries of the US, including, Harvard University and Library of Congress. It can also be accessed in MIT through Worldcat.org. Besides, it is also available for reading in Libraries and archives of Canada and Cancer Aid and Research Foundation Mumbai)  

ONE TO TANGO … RIA’S ODYSSEY

(Archived in Connemara Library, Chennai and Delhi Public Library, GOI, Ministry of Culture)

AADAB LUCKNOW … FOND MEMORIES

(Launched in Lucknow International Literary Festival 2014)

REFRACTIONS … FROM THE PRISM OF GOD

(Co-published by Cankids–Kidscan, a pan India NGO and Shravan Charity Mission, that works for Child cancer in India. The book is endorsed by Ms Preetha Reddy, MD Apollo Hospitals Group. Book was launched in Lucknow International Literary Festival 2016)

(CAN BE BOUGHT FROM ON LINE BOOK STORES OR WRITE TO US FOR COPIES)

*****

 

 

O MY FAIR LADY!

Copyright@shravancharitymission

  2my fair ladt

    Our formative years were full of fun and coupled to them was a careless, happy –go- lucky lifestyle that went naturally with it. The gay abandon and freedom we enjoyed was all within the family for we enjoyed doing things together. Life was simple and modes of entertainment simpler. No Cineplex, no DVDs, or play stations or speed dating. A good game of cricket followed by a refreshing ice soda, topped by a steaming cup of coffee with a bun, perhaps, was the ultimate luxury. My interest in movies as a source of entertainment was influenced by my uncle who belonged to the era of Douglas Fairbanks, Spencer Tracey, Clark Gable, Cary Grant, Gregory Peck and a host of others who gave that aura of sheer mysticism and glamour to Hollywood, which makes it what it is today. Uncle was particular about the movies we saw, especially the English movies. He out rightly discouraged the slam-bang-wham types, excepting, of course, the Westerns starring John Wayne, Gary Cooper and the ilk. Uncle acquainted us with the top genre movies including the noire category made by Hollywood. The list of films ranged from Ten Commandments, Ben Hur, My Fair Lady, The Sound of Music to Scapegoat, Stagecoach and Gunfight at O.K. Coral. However, my all time favourite is The Sound of Music. ‘Do Re Me Fa…’ , ‘I’m sixteen going on seventeen….’, oh, what numbers, simply out of this world-or mind blowing by today’s parlance. For sheer magic of music and visual excellence the movie is miles ahead of its genre.

But for unalloyed intellectual treat My Fair Lady takes the cake. Elders at home took great pains to explain the essential hypocrisy of the British and their unique trait of laughing at themselves. That, perhaps, has moulded my present opinion. Based on Pygmalion by the great English dramatist, GBS, this captivating musical, a Twentieth Century Fox Production, won the best film Oscar(1964). The name Pygmalion refers to the king of Cyprus who fell in love with a statue of his own making. The beautiful statue was bestowed with life and turned into a more beautiful maiden whom Pygmalion married, or so the story goes. Henry Higgins is an English linguistics professor without peer. He is also a misogynistic bachelor-brash, arrogant but totally committed to his work. The Covent Garden scene where he meets scruffy Eliza Dolittle, superbly portrayed by Audrey Hepburn, a common flower girl with a Cockney accent, is uniquely scripted and refreshingly filmed.

Professor Higgins takes on Eliza under his tutelage in order to transform her from a rustic flower girl to a lady who captures the majesty and grandeur of the English language with impeccable articulation. They train together and enter into a cantankerous relationship where Eliza threatens Higgins, “Just you wait Henry Higgins”. Eliza has to work unceremoniously as part of his innovative speech devices much to the anguish of Col Pickering who sympathises with the girl for the ordeals she suffers. Higgins bets with Pickering that he will be able to pass Eliza off as a Duchess in six months time. The big day finally arrives. Pretenders, masqueraders, and polyglots arrive incognito to de-mask Eliza. They tease, torment and taunt Eliza who stands unnerved by their verbal sallies. Eliza steals the show with His Majesty leading the dance with her, much like the Cindrella of the fairy tale. Eliza transcends expectations beyond measure. Higgins finds it difficult to believe in his own handiwork and concedes defeat, saying: “ I have grown accustomed to her face”.

Astonishing sets, captivating costumes and excellent photography together with immortal tunes like’ “Get me to the church in time”, “I could have danced all night” transform the movie into a classic. Down to this day the movie ranks as an all time favourite for our entire family. The supporting cast in the form of Alfred Dolittle (Stanley Holloway) in the role of Eliza’s eccentric yet charismatic father is no less endearing. Alfred delivers some of the finest lines in the film, and remains my favourite character to this day. Our own Bollywood has many a times borrowed thematic contents from Hollywood classics of the early sixties and seventies. Dil Hai Ki Manta Nahi and picked up its theme from It Happened One Night, while The Sound Of Music provided the concept for Parichay. Devanand’s Manpasand adapted substantially from My Fair Lady. In doing so the Bollywood  attempt was bold but not a patch on the great movie. However, Devanand as Higgins and Girish Karnad as Col Pickering just manage to keep the movie afloat.

Going back to my favourite, the most exciting part of the movie is where Higgins and Eliza sing the ditty “The Rain In Spain Falls Mainly in the Plain”.  Suddenly Eliza discovers that the tone, timbre and modulation of her voice have acquired the Queen’s accent. The exhilaration and joy of the Professor is a delight to watch. Even Pickering and the house maids join in the fun as the song goes on and on. The scene is one of the high point of the movie. The acerbic wit in the allegory authored by the redoubtable GBS is commendably brought out in the film which for me remains a moving experience.

A.K.Tripathi,                                                                                                                                        Guwahati-Assam

March-2015

First published in Local Area Magazine titled ‘Nava Arunodoi’ in 2009. The article has since been re-edited.

SHOULDN’T #HONOURABLE #COURTS DIRECT DEFAULTING #BUILDERS & #DEVELOPERS TO #COMPENSATE AGGRIEVED #HOME-BUYERS AT 24% ANNUAL RATE OF INTEREST?

Copyright@shravancharitymission

SHOULDN’T #HONOURABLE #COURTS DIRECT DEFAULTING #BUILDERS & #DEVELOPERS TO #COMPENSATE AGGRIEVED #HOME-BUYERS AT 24% ANNUAL RATE OF INTEREST?

101112

Developers and Builders often cry foul when #Honourable #Courts tell them to refund amounts, and that too with interest @ 14% per annum for non-delivery of flats to a home-buyer. Refer the TOI column below wherein Supreme Court directs a reputed builder Supertech Ltd for such a refund. But have the builders ever thought of what the poor buyer undergoes having put in his life’s savings, to his misdeeds maybe not in this case, which often include illegal construction, overcharging, not refunding amounts even when mentioned in agreements and making the buyer run from pillar to post; in case the buyer doesn’t toe in line with the developer. And, at times his cronies even display muscle power, especially when you want to meet him or a senior person in his office to plead your case.

15

SO WHAT CAN BE DONE TO MAKE DEVELOPERS MORE SENSITIVE TOWARDS BUYERS?

But before that let us analyse as to why the developer is so callous towards the buyer when it comes to resolution of disputes? One of the main reasons is because he makes much more than 14% return on the amount he has already received from the buyer.

In fact the honourable Supreme Court will be more accurate if the compensation awarded to the buyer is increased from 14% to 24% especially in cases where the builder needs to refund as per agreement and defaults, as this will instill a lot more seriousness in the developer fearing a business loss if he has to refund @ of 24% penal interest. Often after paying the booking amounts if the home-buyer wants to retract, when he discovers the reputation of the builder is not good or when he pays half the amount and realises the property is not being financed by banks and he cannot get a bank loan to fund, the builder in all humility should refund the amounts as per the agreement but doesn’t, and makes the buyer run from pillar to post and in such cases he rotates the amount at least once or may be 1.5 times a year and makes much more than 14% and that is the prime reason why he is so unfair with the buyers and doesn’t refund the amount forthwith; and so holds the amount by his teeth and doesn’t let it go till directed by the court of law. And for the court of law to direct it may take a couple of years and so each year he makes a profit on the amount. But imagine the same scenario with 24% penal interest where he starts making a loss. He would then willingly return the amount forthwith and thus number of complaints will reduce drastically and even builders will become more responsible both in letter and spirit towards a home-buyer.

Hapless home-buyer has, little or no support, from either the Government or any other agency including #CREDAI which again is a builder’s consortium and seldom helps the home-buyer.

And, therefore one can’t help but feel, media and the judiciary are the two biggest friends of a common man.

Supreme Court tells Supertech to refund flat owners

TNN | Jul 31, 2014, 12.06AM IST

NEW DELHI: The Supreme Court on Wednesday asked Supertech to refund the principal amount along with 14% interest by October 30 to flat owners in the ?Emerald Court’ twin towers in Noida, which was sealed on May 5 when the SC stayed their demolition ordered by the Allahabad high court.

The builder said it would cast a huge liability as the interest on money paid five years ago for booking flats in the twin towers would exceed the principal amount. This means, if a person had booked a flat paying Rs 50 lakh, then he/she would get back nearly Rs 1 crore from the builder.

A bench of Chief Justice R M Lodha and Justices Kurian Joseph and R F Nariman asked Supertech to pay nearly 50 flat owners the principal amount by August 30 and the compound interest accrued at 14% per annum by October 30.

SAU MEIN NINYANNABE BEIMAN, PHIR BHI MERA BHARAT MAHAN- BY A COMMON MAN

copyright@shravancharitymission

 

12

 

MERA BHARAT MAHAN

   

    I read something very interesting written behind a truck that I was following on a highway some time back till it stopped at a Dhaba. Where, I spoke to the driver who told me these were his heartfelt feelings about present day India. Since all the lines were written in Hindi. I too am presenting it in Hindi using English alphabets for a similar flow and effect. Truly speaking, the lines are quite apt for today’s India and also conveys the love for motherland. 

 

4

MERA BHARAT MAHAN

Sau mein ninyan-nabbe beiman, phir bhi mera bharat mahan,

Bukhe nangon ko nichod rahe hain beiman, phir bhi mera bharat mahan,

Jhoot per jhoot bol rahen hain gharman, phir bhi mera bharat mahan,

Sab ke hisse ka kha gaye neta aur afsaran, phir bhi mera bharat mahan.

*

Ajab ajab se jari hain farman, phir bhi mera bharat mahan,

Scam ke uppar hai scam, phir bhi mera bharat mahan,

Balatkar ke baad balatkar, phir bhi mera bharat mahan,

Mazhabon ke beech hai ab hai darmiyan, phir bhi mera bharat mahan.

*

Lal aur neeli battiyun ki hai bharmar, phir bhi mera bharat mahaan,

Shauchalaya ki hai mara mari, khule shoch ki hai bharmar, phir bhi mera bharat mahan,

Aur kya kahun Mahoday, in makarraon ke beech bhi hai, mera bharat mahan.

Written by a Common man–a truck driver.

*

Share it if you like it

Posted by Kamlesh Tripathi

*

https://kamleshsujata.wordpress.com

*

Share it if you like it

*

Shravan Charity Mission is an NGO that works for poor children suffering from life threatening diseases. Should you wish to donate for the cause the bank details are given below:

NAME OF ACCOUNT: SHRAVAN CHARITY MISSION

Account no: 680510110004635 (BANK OF INDIA)

IFSC code: BKID0006805

*

Our publications

GLOOM BEHIND THE SMILE

(Archived in 7 prestigious libraries of the US, including, Harvard University and Library of Congress. It can also be accessed in MIT through Worldcat.org. Besides, it is also available for reading in Libraries and archives of Canada and Cancer Aid and Research Foundation Mumbai)  

ONE TO TANGO … RIA’S ODYSSEY

(Archived in Connemara Library, Chennai and Delhi Public Library, GOI, Ministry of Culture)

AADAB LUCKNOW … FOND MEMORIES

(Launched in Lucknow International Literary Festival 2014)

REFRACTIONS … FROM THE PRISM OF GOD

(Co-published by Cankids–Kidscan, a pan India NGO and Shravan Charity Mission, that works for Child cancer in India. The book is endorsed by Ms Preetha Reddy, MD Apollo Hospitals Group. Book was launched in Lucknow International Literary Festival 2016)

TYPICAL TALE OF AN INDIAN SALESMAN

Story of an Indian salesman who is lowly qualified but fights his ways through uncertainities to reach the top. A good read for all salesmen. Book launched on 10th February, 2018 in Gorakhpur Lit-Fest. Now available in Amazon.com and Flipkart

(CAN BE BOUGHT FROM ON LINE BOOK STORES OR WRITE TO US FOR A COPY)

*****

 

‘SIGHING’ OF GENERAL V K SINGH- IN PAKISTAN HIGH COMMISSION

Copyright@shravancharitymission

21

General V.K. Singh should have avoided sharing the stage with Hurriyat leaders in the Pakistan High Commission. For he shouldn’t have forgotten in his prime years he had served and commanded the prestigious Indian army that has thousands of martyrs who fell to the bullets of terrorists emanating out of Pakistan soil. And, his current position- the ministry, towards the twilight of his career is just an off shoot of his meritorious past.

He says he was asked to attend, as a protocol exercise, and, as an ardent and dutiful soldier, who refuses to disobey orders he attended. But sadly, it is not all that simple, especially when you’ve led one of the most reputed armies of the world.

And after having performed this imprudent duty he now should accede to his soldier conscience, which may well prick him now; and if it doesn’t I have no hesitation in calling him a turncoat. And, with all the soul searching humility and humanity at his command he is within strike range and has the option to resign for he must have made many war widows weep, with this one single gesture of his.

And as far as GOI is concerned, it humiliated Indians and especially the Indian Army by sending the Ex-Army chief who is supposed to battle it out; to a stage, shared by anti-nationals, when it could have sent someone much junior, only if it was a must; which it wasn’t.

‘MARWARIS’ HAVE SHOWN- TRADITION, MODERNITY & BUSINESS CAN GO HAND IN HAND

 

Copyright@shravancharitymission

143

For, a very long time now that dips beyond pre-independence days, Marwaris have been the back bone of Indian business; considered almost a generic term for business in India. They crafted some of the country’s oldest industrial empires- Birlas, Dalmias, Jhunjhunwalas, Goenkas; the list is long and accounts for a quarter of Indian names in the Forbes billionaire list. And in the process Marwari surnames have almost become household names.

2

And there is no denying the fact that first generation of Marwari businessmen started in a very modest way. There are stories galore about them, which you tend to believe, even without feeling the need to ratify; and knowing the finer details owing to their present stalk in Indian business scenario. For, you can’t help but believe in the hearsay that late Ghanshyam Das Birla mortgaged his lota (a round waterpot, typically of polished brass) in Hissar long ago, then a small town of Haryana for some pennies to start his business in the early twentieth century and when India liberated from the British Raj the worth of Birla group was somewhere around 60 lakh. Their histories and life philosophy of ‘simple living and high thinking’ has led them to the vying mantra of success and has always been a matter of great inquisition for many other communities that wanted to emulate Marwaris.

And there penchant to tread unknown areas for new business opportunities is time immemorial. They swarmed into Bengal and North-East of India as business entrepreneurs when many in India feared these areas.

Thomas A Timberg, author of a recent book, ‘The Marwaris’ wrote his doctoral thesis on them at Harvard back in 1978, and he has something interesting to say about Marwaris in an interview with Times of India.

In popular belief all shopkeepers and traders are Marwaris. But going by the definition of All-India Marwari Sammelan – all of those traders and business families from Rajasthan and some adjacent areas of Haryana are Marwaris. The Jodhpur region of Rajasthan is called Marwar. But many of the leading business families hail from the Shekhawati belt- Sikar, Jhunjhunu, Churu and Nagaur districts. Some are from Jaisalmer area. So I include the whole state of Rajasthan.

And, on how they became so successful he says, ‘It’s a long story.’ But what can be said is they all had common features that helped in their success. Starting from about the 1820s, they moved to Bengal to build a network of traders that covered large parts of the countryside too. This upcountry network was indeed their backbone and also the school for learning the ropes.

They developed a local sophisticated system of book-keeping called the ‘parta.’ By early 20th century this was updated in real time through phone. They had a well though-out personnel policy, with loyal and qualified people placed at key points. They had a system of incentives for good performance. Finally, they were very adaptable to changing economic or political situations.

In the 1970s, during the height of Naxalite terror, I met a Bengali lady and a Marwari insurance agent at breakfast in the guest house, where I was staying. The lady got irritated at the man’s boasting and said that the Naxalites would get him someday. The trader chuckled and said, “Before that can happen, we would join them.”

And to build a trade, one needs money. So, where did all the money come from, initially? Timberg feels different families have different tales. But during the British times, some of today’s successful families took advantage of the speculative market, as in opium and also jute. In the early 20th century when the British were easing off on opium (which they exported to China), some Mawari families in Bombay made a killing. They used their connections in Malwa where opium was grown to do so. Another family owes its origin to playing the international silver market through tiny loans. What these stories tell us about this community is that they had the ability to take risks and also that they acted on market information. And of course this should be seen in the context of tremendous hard work that these families did in going to distant places, staying in community messes (basa) and building their trade from the ground.

Their entrepreneurial spirit fared well even in the Nehruvian, economic regime controls, and most seem to have done pretty well for themselves. A 2010 study by Tarun Khanna and Krishna Palepu of Harvard Business School has shown that the share of Marwari and other family business groups in the ownership of large scale business in India is not so different from what it was in 1939, 1969 and 1997. Some like the Bajaj family, suffered for several years. Dalmia too had problems. But by and large the Marwaris benefited from their networks and especially, from their ability to negotiate with the governments of the day.

And how about the modern Marwari business houses following the same traditional practices that made them successful earlier? Some features may survive, others may get replaced. A lot of study has been done on the academic question: is tradition hostile to modernity? The Marwaris have successfully gone from being traders to industrial houses (Birlas, Goenkas, Dalmiyas) they have both tight focus and diffuse focus groups. They have largely resolved the succession problem, something that dogs every family business.

They have embraced new technologies, especially IT. In fact Birlas gave up their traditional book-keeping system for an IT based system a few years ago. Many have encouraged their daughters to study and take over business responsibilities. In fact most of the young Marwaris are now educated in Western Business schools; however there are exceptions and I’m only talking of the general trend.

JUSTICE FOR SLAIN #KARNATAKA #IAS OFFICER- D K #RAVI

Copyright@shravancharitymission

123

Join the movement and raise your voice for justice- CBI enquiry

Who else can feel the pain of death more than Gandhi family and Congress Party that has seen three untimely and gruesome tragedies starting from Sanjay Gandhi, Indira Gandhi and then Rajiv Gandhi who were snatched away by the cruel hands of destiny.

And it is indeed quite surprising in that background Congress Party’s chief minister in Karnataka is trying to play petty politics by not handing over the case of death of DK Ravi under suspicious conditions, to the CBI.

Whenever, unfortunate and bizarre tragedies have struck Gandhi family or the Congress Party, entire nation has stood behind them and it is now time for them to instruct this arrogant chief minister of Karnataka to hand over, this honest and daring officers suspected murder case to the CBI for a fair and timely trial.

Well, if you have not seen switch on your TV set and see how Ravi’s mother is pleading for justice, where Congress party is only playing petty politics.

It is about time for Sonia Gandhi, Rahul Gandhi or even other stalwarts of Congress to intervene.