Tag Archives: reading

THE MAGIC OF READING

Published 11th December in The Assam Tribune. There is no other magic like reading. Enjoy the article

THE MAGIC OF READING, WRITING, STUDYING & BOOKS

COMMUNICATION SKILLS AT WORKPLACE

Copyright@shravancharitymission

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Just think of the modes in which our distant forebears communicated long ago- the evolution of the written word, speech, smoke signals, semaphores and the Morse code-one can go on and on. Here, of course, we need to concern ourselves with communication skills and time management in work place and home in the present times. Popular work culture does not perceive separate rules for men and women. We are all global managers in the local set up. Consider home, for a moment, as an extension of work place, particularly in the context of Indian women. While life at home may be laid back, care free, but is not without responsibility. And there the difference ends. The modern employee needs oral, written and technological skills to excel. Even the most naïve housewife is expected to operate the washing machine, handle the microwave oven, run the mixie, to draw money from an ATM and even to drive a car- that is if she wants to contribute meaningfully to the chores of routine but modern domestic life.

Nearly all work involves interaction and communication with others. Clear and effective communication between individuals, between teams and among departments is a vital part of any successful organization. Without effective communication in work place, business results and team relationships suffer. Poor performers continue to perform poorly and productivity drops. Good people are overburdened with more responsibility. In our personal lives we blame each other for lack of communication and agree to live in companionable silence.

We can see that employees still need written communication skills. Yet interpersonal oral communication skills are the ones most prized by employers in the new informal workplace atmosphere. At home the oral word has to be more precise as well as concise to avoid attrition. The ability to follow oral instructions is an important parameter in the overall persona of an employee, especially for front office employees. Considering the important nature of this faculty even CBSE has incorporated it in the form of ‘Listening & Writing skills, in their curricula. Employees who work with the public or closely with teams need skills in empathy and feedback techniques, especially in fields such as customer service, medical, and legal. Critical thinking and the ability to function as part of a problem-solving group are also skills that employers look for. Today’s worker must remain cool under pressure, adaptable to new technology and to a fast pace.

With benefit of hindsight I’ve shortlisted a few points which may be of some help to you while interacting with people.

  1. Clarity: Ensure the information you need to convey is, firstly, intelligible to you. Communicate it clearly and directly. Use language that is specific and unambiguous. Check that the receiver understands the message as you intended. Avoid acronyms lest they be confused.
  2. Be attentive Without becoming an active listener means you cannot make a conscious effort to truly hear what the other person is saying—don’t interrupt or respond until the other person has quite finished. It should come as no surprise that the best communicators are also the best listeners.
  3. Deportment: this means using the other person’s name, looking them in the eye, and nodding to aid in demonstrating you understand what they are saying. If you are communicating in writing, reread before sending your message to ensure that it could not be misinterpreted or taken as disrespectful.
  4. Message & Medium. Some of us are better communicating in writing and some are better at speaking. Consider the preference of your receiver.
  5. Who is the end-user : you may have to style your communication with your boss, co-worker, customer or supplier, differently.
  6. Mode: More and more of our workplace communication is done via email, voice mail and text messaging. There are advantages and disadvantages to each of these, depending on the message and the audience. Texting can be especially effective when a quick question or answer is required without further explanation or repeated follow up, e.g., “What time is the school council meeting.”

The important thing is to stay focused on behavior or performance and not character. You are not a judge of character. Avoid being biased or opinionated. When you are on the receiving end, avoid getting triggered by difficult messages. Keep in mind the bigger picture and the long term implications.

Don’t be yourself all the time. Be someone a little nicer and never confuse motion with action. After all, “ a man diligent at his work shall stand before kings”

A.K.Tripathi

Anubhab Apartments                                                                       26/03/2015

BOOK QUOTES … INTERESTING LINES

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Name of book and author is not mentioned. Should you want to know please write to us.

ULYSSESHARRY PORTERBENHUR

  • For as his brain developed—you cannot stop your brain developing, and it is one of the tragedies of the half-educated that they develop late, when they are already committed to some wrong way of life.
  •   “It’s all very well,” grumbled Ellis, with his forearms on the table, fidgeting with his glass. The dispute with Mr. Macgregor had made him restless again. “It’s all very well, but I stick to what I said. No natives in this Club! It’s by constantly giving way over small things like that that we’ve ruined the Empire. This country’s only rotten with sedition because we’ve been too soft with them. The only possible policy is to treat ‘em like the dirt they are. This is a critical moment, and we want every bit of prestige we can get. We’ve got to hang together and say, ‘We are the masters, and you beggars—‘ “ Ellis pressed his small thumb down as though flattening a grub—“ ‘you beggars keep your place!’”
  • He followed her into the bedroom. In a week–it was only a week–her appearance had degenerated extraordinarily. Her hair looked greasy. All her lockets were gone, and she was wearing a Manchester longyi of flowered cotton, costing two rupees eight annas. She had coated her face so thick with powder that it was like a clown’s mask, and at the roots of her hair, where the powder ended, there was a ribbon of natural-coloured brown skin. She looked a drab. Flory would not face her, but stood looking sullenly through the open doorway to the veranda.
  • “Thank you, Monsieur.” She spoke in English but her voice was foreign, a rich low voice very seductive in quality. As she was about to pass on, she hesitated and murmured: “Pardon, Monsieur, but I think you were recently at Grasse?”
  • At the same time, the Emperor had a great desire that I should see the magnificence of his palace; but this I was not able to do till three days after, which I spent in cutting down, with my knife, some of the largest trees in the royal park, about a hundred yards distance from the city. Of these trees I made two stools, each about three feet high, and strong enough to bear my weight.
  • Alas,” said Candide, “my dear Pangloss often proved to me that the goods of this world are common to all men, that everyone has an equal right to them. Acting on that principle, the Franciscan should have left us enough to finish our journey. So you have nothing left, fair Cunegonde?”
  • P.V. Narasimha Rao came from humble home. His intellectual centre was India; his roots were deep in its spiritual and religious soil. His knowledge of Sanskrit profound. He was a man of learning, a scholar, a linguist and a thinker of the first order.
  • Gogol has never heard the term ABCD. He eventually gathers that it stands for “American-born confused deshi.” In other words him. he learns that C could also stand for “conflicted.”
  • The Don said meekly, “Wait, I’ll get you your money.” Then he went out into the garden and said to Sonny, “Listen, there’s some men working on the furnace, I don’t understand what they want. Go in and take care of the matter.”
  • “The rudeness spread to one of the assistant directors,” said Moriarty. “Instead of calling Marilyn for a scene, he would stand there and glare at her, tapping his foot for as long as he could. There would eventually be a big blow up, when all the man had to do was say, ‘Excuse me, Miss Monroe, we’re ready for you.’ She was denied all the prerogatives of a star.”
  • Taken aback by this passionate eloquence, Ruru lowered his staff. He feared that the snake might be a sage in disguise. Seeking to appease the great soul, Ruru said, “You do not seem like an ordinary snake. I believe you must be some other being only temporarily occupying this form. Tell me then, how did you come to be a snake?’
  • The sun was now setting. It was about three in the afternoon when Alisande had begun to tell me who the cow-boys were; so she had made pretty good progress with it- for her. She would arrive some time or other, no doubt, but she was not a person who could be hurried- Sandy’s Tale- Mark Twain page 107
  • I honour your circumspection. A fortnight’s acquaintance is certainly very little. One cannot know what a man really is by the end of a fortnight. But if we do not venture somebody else will; and after all, Mrs. Long and her daughters must stand their chance; and, therefore, as she will think it an act of kindness, if you decline the office, I will take it on myself.
  • FAY. Your son is a thorn in my flesh. The contents of his dressing-table are in indictment of his way of life. Not only firearms, but family-planning equipment. A Papal dispensation is needed to dust his room.
  • In a country as diverse as ours, there will always be passionate arguments about how we draw the line when it comes to government action. That is how our democracy works. But our democracy might work a bit better if we recognized that all of us possess values that are worthy of respect; if liberals at least acknowledged that the recreational hunter feels the same way about his gun as they feel about their library books, and if conservatives recognized that most women feel as protective of their right to reproductive freedom as evangelicals do of their right to worship.
  • The pigeon that stays at home is always in terror for the fate of the pigeon on the wing.
  • All this modern brag about women’s lib, male bashing appeared as poster signs for the erudite to read and jostle through this not-so-good world, as you still had the Ria’s of the world to be saved from the callous studs and the bitchy hens of the ‘scheming jungle’ called society.’
  • ‘Mar. Death is a penalty which a person can pay only once, and she has made that payment. What you wish to do has been done already for you. the last words she spoke were, “Anthony, most noble Anthony!” and in the midst of her speech, a rending groan came in the middle of “Anthony”; the word was split in two between, her heart and her lips. She gave up her life, and the half of your name was buried within her.’
  • “All is well so far. The lambardar reports regularly. No refugees have come through the village yet.I am sure no one in Mano Majra even knows that the British have left and the country is divided into Pakistan and Hindustan. Some of them know about Gandhi but I doubt if anyone has even heard about Jinnah.”
  • In the Mahabharata, Pandu has two wives but cannot have sex with them because of a curse. Pandu means pale and weak and could be related to the Sanskrit word panda meant for men unable to have sex with women for a variety of reasons.
  • ‘Mr Gilmer’s back stiffened a little, and I felt sorry for him. Perhaps I’d better explain something now. I’ve heard that lawyers’ children, on seeing their parents in court in the heat of argument, get the wrong idea: they think opposing counsel to be the personal enemies of their parents, they suffer agonies, and are surprised to see them often go out arm-in-arm with their tormentors during the first recess.’
  • ‘Well, there was once a tortoise, who was, of course, provided with a shell, and within this shell he used to hide for protection against the attacks of his enemies. One day, someone said to him, “You must find it very hot inside there in the summertime. Besides, when you are hidden, no one can admire your bodily perfections. Now, here is a serpent who will give you a million and a half for your shell.”’ ‘Good!’ said Monsieur Fouquet, laughing.       ‘So the tortoise sold his shell, and had to go about unprotected. He was discovered by a vulture, who, feeling hungry, broke his back with a blow of his beak, and had him for dinner.’
  • A little later, full into view swung a duplication of his dromedary, tall and white, and bearing a houdah, the travelling litter of Hindostan.’
  • Viswamitra, the greatest of the ascetic heroes of the Iliad of the East, had in him a perfect representative. He might have been called a Life drenched with the wisdom of Brahma- Devotion Incarnate.’
  • ‘He spoke bluffly, and only somebody like Sherlock Holmes or Monsieur Poirot could have divined that at the sound of her voice his soul had turned a double somersault, leaving him quivering with an almost Bill Rowcester-like intensity.’
  • Initially the losses ran to crores of rupees, Sir, but since we stopped production it has proved very economical !