Tag Archives: language

COMMUNICATION SKILL AT WORKPLACE

Copyright@shravancharitymission

    Just think of the modes in which our distant forebearers communicated long ago-the evolution of the written word, speech, smoke signals, semaphores and the Morse code-one can go on and on. Here, of course, we need to concern ourselves with communication skills and the time management in work place and home in the present times. Popular work culture does not perceive separate rules for men and women. We are all global managers in the local set up. Consider home, for a moment, as an extension of work place, particularly in the context of Indian women. While life at home may be laid back, care free but is not without responsibility. And there the difference ends. The modern employee needs oral, written and technological skills to excel. Even the most naïve housewife is expected to operate the washing machine, handle the microwave oven, run the mixie, to draw money from ATM and even to drive a car—that is if she wants to contribute meaningfully to the chores of routine but modern domestic life.

    Nearly all work involves interaction and communication with others. Clear and effective communication between individuals between teams and among departments is a vital part of any successful organization. Without effective communication in workplace, business results and team relationships suffer. Poor performers continue to perform poorly and productivity drops. Good people are overburdened with more responsibility. In our personal lives we blame each other for lack of communication and agree to live in companionable silence.

    We can see that employees still need written communication skills. Yet interpersonal oral skills are the ones most prized by employers in the new informal workplace atmosphere. At home the oral word has to be more precise as well as concise to avoid attrition. The ability to follow oral instructions is an important parameter in the overall persona of an employee. Considering the important nature of the faculty even CBSE has incorporated it in the form of “Listening and Writing Skills.” In their curricula employees who work with the public or closely with teams need skills in empathy and feedback techniques, especially in fields such as customer service, medical, and legal. Critical thinking and the ability to function as part of a problem—solving group are also skills that employees look for. Today’s worker must remain cool under pressure, adaptable to new technology and to fast pace with benefit of hindsight. I’ve shortlisted a few points which may be of some help to you while interacting with people.

  1. Clarity: Ensure the information you need to convey is, firstly, intelligible to you. Communicate it clearly and directly. Use language that is specific and unambigious. Check that the receiver understands the message as you intended. Avoid acronyms lest they be confused.
  2. Be Attentive: Without becoming an active listener means you cannot make a conscious effort to truly hear what the other person is saying—‘don’t interrupt or respond until the other person has quite finished. It should come as no surprise that the best communicators are also the best listeners.
  3. Deportment: This means using the other person’s name, looking them in the eye, and nodding to aid in demonstrating you understand what they are saying. If you are communicating in writing, reread before sending your message to ensure that it could not be misinterpreted or taken as disrespectful.
  4. Message & Medium: Some of us are better communicating in writing and some are better at speaking. Consider the preference of your receiver.
  5. Who is the end—user: You may have to style your communication with your boss, co-worker, customer or supplier.
  6. Mode: More and more of our workplace communication is done via e-mail, voice mail and text messaging. There are advantages and disadvantages to each of these, depending on the message and the audience. Texting can be especially effective when a quick question or answer is required without further explanation or repeated follow up e.g. “What time is the school council meeting.”

    The important thing is to stay focussed on behaviour or performance and not character. You are not a judge of character. Avoid being biased or opinionated. When you are on the receiving end, avoid getting triggered by difficult messages. Keep in mind the bigger picture and the long term implications.

    Don’t be yourself all the time. Be someone a little nicer and never confuse motion with action. After all “A man diligent at his work shall stand before kings.”

By Ajit K Tripathi

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https://kamleshsujata.wordpress.com

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Shravan Charity Mission is an NGO that works for poor children suffering from life threatening diseases especially cancer. Our posts are meant for our readers that includes both children and adults and it has a huge variety in terms of content. We also accept donations for our mission. Should you wish to donate for the cause. The bank details are given below:

NAME OF ACCOUNT: SHRAVAN CHARITY MISSION

Account no: 680510110004635 (BANK OF INDIA)

IFSC code: BKID0006805

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Our publications

GLOOM BEHIND THE SMILE

(The book is about a young cancer patient. Now archived in 7 prestigious libraries of the US, including, Harvard University and Library of Congress. It can also be accessed in MIT through Worldcat.org. Besides, it is also available for reading in Libraries and archives of Canada and Cancer Aid and Research Foundation Mumbai)  

ONE TO TANGO … RIA’S ODYSSEY

(Is a book on ‘singlehood’ about a Delhi girl now archived in Connemara Library, Chennai and Delhi Public Library, GOI, Ministry of Culture, Delhi)

AADAB LUCKNOW … FOND MEMORIES

(Is a fiction written around the great city of Nawabs—Lucknow. It describes Lucknow in great detail and also talks about its Hindu-Muslim amity. That happens to be its undying characteristic. The book was launched in Lucknow International Literary Festival of 2014)

REFRACTIONS … FROM THE PRISM OF GOD

(Co-published by Cankids–Kidscan, a pan India NGO and Shravan Charity Mission, that works for Child cancer in India. The book is endorsed by Ms Preetha Reddy, MD Apollo Hospitals Group. It was launched in Lucknow International Literary Festival 2016)

TYPICAL TALE OF AN INDIAN SALESMAN

(Is a story of an Indian salesman who is, humbly qualified. Yet he fights his ways through unceasing uncertainties to reach the top. A good read not only for salesmen. The book was launched on 10th February, 2018 in Gorakhpur Lit-Fest. Now available in Amazon, Flipkart and Onlinegatha)

RHYTHM … in poems

(Published in January 2019. The book contains 50 poems. The poems describe our day to day life. The book is available in Amazon, Flipkart and Onlinegatha)

MIRAGE

(Published in February 2020. The book is a collection of eight short stories. It is available in Amazon, Flipkart and Notion Press)

(ALL THE ABOVE TITLES ARE AVAILABLE FOR SALE IN AMAZON, FLIPKART AND OTHER ONLINE STORES OR YOU COULD EVEN WRITE TO US FOR A COPY)

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INTERESTING FACTS FIGURES & QUOTES 48: The Correlation between British Empire and English Language

Copyright@shravancharitymission

    There was a time when the sun did not set on the British Empire. The saying implied the vastness of the British Empire. Historians inferred that roughly 25% of the earth’s landmass was in control of the British. The Empire was so extensive, that at any point of time, there was daylight in one of its colonies. This resulted in English language, travelling to several continents and many countries across the globe. India was no exception. English gradually became the lingua-franca in many countries.

    There was also a deluge of Europeans who started migrating to America from the Continent and British Isles. So English language too, travelled with them to Amercia. Historically speaking, Europeans were one of the most aggressive and ambitious race on planet earth. They managed to change the name of New Amsterdam to New York (in the honour the Duke of York). They bought New Amsterdam from the local tribe (the Lenapes). And with all this the spread of English language continued hammer and tongs. Gradually, it even travelled, to down and under (Australia and New Zealand) and even Africa. In other words, wherever, British established colonies English language gained roots. Europe has given to the world great seafarers and explorers. English language concomitantly travelled to wherever they went. The language of English was also skilfully taught and used in administration and day-to-day living, and today it connects the world.

    British rule in India began around 1757. English language in India is therefore, over 250 years old. The British left India around 70 years ago, after which English language in India has stood on its own spine. Since then the language has Indianised and even undergone a change in tone and tenor. With the advent of social media English Language has even made deep inroads into rural areas.

    A number of high-flying authors have emerged in India and they have been able to decolonise the traditional English oeuvre. The assortment of Indian authors is wide. But there is a threat to English language in India and that is from Hinglish (a blend of Hindi and English) and conversely there is also a threat to Hindi from English.  

    There is nothing definitive about which way the camel is going to sit, but yes, one can only leave it to the long term opportunities that the languages wish to partner with.

By Kamlesh Tripathi

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https://kamleshsujata.wordpress.com

*

Share it if you like it

*

Shravan Charity Mission is an NGO that works for poor children suffering from life threatening diseases especially cancer. Our posts are meant for our readers that includes both children and adults and it has a huge variety in terms of content. We also accept donations for our mission. Should you wish to donate for the cause. The bank details are given below:

NAME OF ACCOUNT: SHRAVAN CHARITY MISSION

Account no: 680510110004635 (BANK OF INDIA)

IFSC code: BKID0006805

*

Our publications

GLOOM BEHIND THE SMILE

(The book is about a young cancer patient. Now archived in 7 prestigious libraries of the US, including, Harvard University and Library of Congress. It can also be accessed in MIT through Worldcat.org. Besides, it is also available for reading in Libraries and archives of Canada and Cancer Aid and Research Foundation Mumbai)  

ONE TO TANGO … RIA’S ODYSSEY

(Is a book on ‘singlehood’ about a Delhi girl now archived in Connemara Library, Chennai and Delhi Public Library, GOI, Ministry of Culture, Delhi)

AADAB LUCKNOW … FOND MEMORIES

(Is a fiction written around the great city of Nawabs—Lucknow. It describes Lucknow in great detail and also talks about its Hindu-Muslim amity. That happens to be its undying characteristic. The book was launched in Lucknow International Literary Festival of 2014)

REFRACTIONS … FROM THE PRISM OF GOD

(Co-published by Cankids–Kidscan, a pan India NGO and Shravan Charity Mission, that works for Child cancer in India. The book is endorsed by Ms Preetha Reddy, MD Apollo Hospitals Group. It was launched in Lucknow International Literary Festival 2016)

TYPICAL TALE OF AN INDIAN SALESMAN

(Is a story of an Indian salesman who is, humbly qualified. Yet he fights his ways through unceasing uncertainties to reach the top. A good read not only for salesmen. The book was launched on 10th February, 2018 in Gorakhpur Lit-Fest. Now available in Amazon, Flipkart and Onlinegatha)

RHYTHM … in poems

(Published in January 2019. The book contains 50 poems. The poems describe our day to day life. The book is available in Amazon, Flipkart and Onlinegatha)

(ALL THE ABOVE TITLES ARE AVAILABLE FOR SALE IN AMAZON, FLIPKART AND OTHER ONLINE STORES OR YOU COULD EVEN WRITE TO US FOR A COPY)

*****