Tag Archives: communication

LEADERSHIP A TOUGH BALL GAME OR A CHILD’S PLAY

Copyright@shravancharitymission

    U.S. academic environments, define leadership as, ‘a process of social influence in which a person can enlist the aid and support of others in the accomplishment of a common task.’ Leadership is a primordial trait. Where, the ancient leaders were of course, the ‘Blue Bloods.’

        Says Henry Kissinger, ‘The task of the leader is to get his people from where they are to where they have not been.’     Says John C Maxwell, American author, ‘A leader is one who knows the way, goes the way, and shows the way.’

    To me, leadership is neither a tough ball game, for all times to come, nor a child’s play, but the cyclic median of the two. It’s about motivating people to achieve both, covert and overt success, in their hitherto unproven life. For people, who enjoy leadership challenges, it’s a child’s play right up to the grand finale, and for those who don’t, it’s a tough ball game … a Herculean task, akin to boiling the ocean or even the ‘Achilles heel.’ But I guess the toughness of ‘leadership’ wanes in front of dexterity, passion and perseverance, the hallmarks to fame.

    Sanskrit literature professes ten types of leaders. Aristocratic thinkers of the past have postulated that leadership depends on one’s ‘blue blood’ or ‘genes’. Where monarchy takes an extreme view of the same idea.

    The flock of leadership largely depends on the number of challenges that the environment emits. Environment could be both micro and macro. As and when the number of challenges goes up, one will find new leaders are born to handle those challenges. So, one can safely assume that challenges create leadership and concomitantly one can say leaderships envision new challenges?

    Leadership is a stubborn labyrinth to begin with and so, a hard nut to crack at the initial stages. But once the tricks of the trade are learnt, it becomes a feather touch to operate.

    A number of theories have sprung up on leadership. Where, the trait theory, explores at length about the authority of monarchs, lords and even bishops and how their authority later began to wane, is sumptuously spoken about. The writings of Thomas Carlyle, Scottish philosopher, and Francis Galton, a Victorian era statistician, whose works have prompted decades of research on the subject are equally popular. Carlyle identified the talents, skills, and physical characteristics of people who rose to power. Meanwhile, Galton’s Hereditary Genius (1869) examined leadership qualities, in the families of powerful men. However, the numbers of eminent relatives dropped off when his focus moved from first-degree to second-degree relatives, Galton concluded that qualities of leadership are inherited. In other words, leaders are born, not developed. So, both these notable works, lent, great initial support to the notion that leadership is rooted in the characteristics of a leader. But then, how does one decipher if leadership is a tough ball game or a child’s play. Also, how do you explain a recent example of Prime Minister, Narendra Modi who is not a blue blood nor a born dynast and comes from a humble back ground? Yet, he turns out to be one of the most popular Prime Ministers of India.

    Over a period of time the essence of leadership has evolved into, simplification of traits and virtues. But before I move forward let me also tell you, that leadership is, an extensively written and described art, that touches the research area along with practical skills that burnishes the brand of an organization, and within that the team or an individual, to achieve the specialised goal. Exceptions are however there. Just as we have Orwellian states running into dystopia we also have Orwellian organisations that semaphores as one man show. But then that is not the epitome of sound leadership.

    Leadership has an umbrella of qualities. I would for your immediate practice, list out some of them. These are indeed effective tools to practice.

    ‘The supreme quality for leadership is unquestionably integrity. Without it, no real success is possible, no matter whether it is on a section gang, a football field, in an army, or in an office.’—said President Dwight D Eisenhower. Honesty and integrity are two bliss ingredients that make a good leader. How can one expect, one’s followers, to be honest when you yourself lack in these qualities. Leaders succeed when they stick to their values and core beliefs. Remember, without ethics, this will not be possible.

    Confidence is the core attribute an effective leader must have, at his, or her command. If you are unsure about your own decisions, then your subordinates will never follow you. As a leader, you have to be oozing with confidence. Where, one needs to exhibit a ray of swagger and assertiveness to gain the confidence of one’s subordinates. But the caution is that confidence should not translate into overconfidence.

    A leader needs to inspire his or her subjects. They look up to him for guidance. The most difficult job of a leader is to persuade others to follow him. You can only inspire by setting a good example. When the going gets tough the tough get going, and that is where you come in. A positive leader is calm and positive in all situations and keeps the motivation level high. Says American statesman, John Quincy Adams, “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.”  

    If you have commitment and passion in you nothing remains a challenge. When your teammates see a hands on person they too will give their best shot.

    An effective leader needs to be an effective communicator too. Until you communicate clearly and effectively to your team things will not move. The other important prowess of leadership qualities is the art of decision making. Sound decision making comes with good on the job knowledge. This also requires long term vision.  And then we come to accountability. Where, one needs to follow the approach of late Arnold H Glasow, a U.S. businessman when he said, “A good leader takes little more than his share of the blame and little less than his share of the credit.”

    Focus on the core issues. Issues that will take the organisation to greater heights and into the formidable bracket, while delegate and empower the rest to your subordinates. For that will give the right synergy, to both, the organisation and the subordinates to grow.

    Steve Jobs was way ahead of times along with his visionary thoughts and ideas. Perhaps, he had the sixth, the seventh and even the eight sense about leadership. He went on to say ‘Innovation distinguishes between a leader and a follower.’  True enough, in order to get ahead in today’s fast-paced world, a leader must be both creative and innovative at the same time. Creative thinking and constant innovation is what makes you and your team stand out from the crowd. Think out of the box to come up with unique ideas and turn those ideas and goals into reality.

    Last but not the least is empathy. A true leader should have a reserve of empathy for his followers. But on the contrary, most leaders, only follow a dictatorial style of working these days, that lacks empathy altogether. Due to this, they fail to make a closer connect with their followers. The first step towards becoming an effective leader is to understand the problems and feel the pain of your followers. This should be supplemented by the endeavour to provide them with suitable solutions to solve their issues.

    There is no fixed mould of learning for an effective leader. The path traverses through the high frequency highs and lows of life. And that is why for some people leadership is a tough ball game and for some others a child’s play. But yes, there is a lot to learn from the day-to-day.

    Let me cite the example of the most influential economist of the twentieth century. His name was John Maynard Keynes. Although, he was an economist, he did not have a formal degree in Economics. And, if I remember correctly, he had, just about eight days of formal training and the rest was all, on the job learning. Yet, he turned out to be one of the most influential economist of the world. A revered leader.

   The offbeat para above, solely, tells us, that for an open mind everything is a child’s play. But for a closed mind everything is a hard ball game. And of course in life one thing that doesn’t have a cul-de-sac is the razzmatazz of leadership.

By Kamlesh Tripathi

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https://kamleshsujata.wordpress.com

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Shravan Charity Mission is an NGO that works for poor children suffering from life threatening diseases especially cancer. Our posts are meant for our readers that includes both children and adults and it has a huge variety in terms of content. We also accept donations for our mission. Should you wish to donate for the cause. The bank details are given below:

NAME OF ACCOUNT: SHRAVAN CHARITY MISSION

Account no: 680510110004635 (BANK OF INDIA)

IFSC code: BKID0006805

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Our publications

GLOOM BEHIND THE SMILE

(The book is about a young cancer patient. Now archived in 7 prestigious libraries of the US, including, Harvard University and Library of Congress. It can also be accessed in MIT through Worldcat.org. Besides, it is also available for reading in Libraries and archives of Canada and Cancer Aid and Research Foundation Mumbai)  

ONE TO TANGO … RIA’S ODYSSEY

(Is a book on ‘singlehood’ about a Delhi girl now archived in Connemara Library, Chennai and Delhi Public Library, GOI, Ministry of Culture, Delhi)

AADAB LUCKNOW … FOND MEMORIES

(Is a fiction written around the great city of Nawabs—Lucknow. It describes Lucknow in great detail and also talks about its Hindu-Muslim amity. That happens to be its undying characteristic. The book was launched in Lucknow International Literary Festival of 2014)

REFRACTIONS … FROM THE PRISM OF GOD

(Co-published by Cankids–Kidscan, a pan India NGO and Shravan Charity Mission, that works for Child cancer in India. The book is endorsed by Ms Preetha Reddy, MD Apollo Hospitals Group. It was launched in Lucknow International Literary Festival 2016)

TYPICAL TALE OF AN INDIAN SALESMAN

(Is a story of an Indian salesman who is, humbly qualified. Yet he fights his ways through unceasing uncertainties to reach the top. A good read not only for salesmen. The book was launched on 10th February, 2018 in Gorakhpur Lit-Fest. Now available in Amazon, Flipkart and Onlinegatha)

RHYTHM … in poems

(Published in January 2019. The book contains 50 poems. The poems describe our day to day life. The book is available in Amazon, Flipkart and Onlinegatha)

(ALL THE ABOVE TITLES ARE AVAILABLE FOR SALE IN AMAZON, FLIPKART AND OTHER ONLINE STORES OR YOU COULD EVEN WRITE TO US FOR A COPY)

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CAUSERIE–AERIAL SIGNALS OF LOVE

   Copyright@shravancharitymission

    I was young then. My uncle used to stay in Niralanagar, a posh colony of Lucknow that was not very far from my home. He had an adjacent neighbour. Who, happened to be a Flight Lieutenant with the Indian Air Force. His name was Palta. Attached to the transport squadron where he flew Dakotas, and was posted in Bakshi-ka-talab, the defence airport of Lucknow. His chic and suave wife was Rita. Good looking and quite in line with the upbeat image of the armed forces wives.

    He often used to pilot the morning flight at 7 a.m. to Guwahati. It used to take him about five to six hours. Because, enroute, he used to off-load cargo at Bagdogra airport in West Bengal. Next day he used to return in the same manner from his sojourn. Where, he normally used to take-off from Guwahati at seven. And, after touching Bagdogra again, he used to reach Lucknow by around 1 P.M.

    I often used to go to my uncle’s house those days, to meet my cousins. He had a huge terrace where we used to go and play. And, whilst on it. I often used to notice Rita aunty, sitting in one corner of the adjacent terrace, alone, with her umbrella open, under the hot sun. And, I used to wonder why. But I never bothered to ask.

    One day, when the suspense became unbearable. I decided to break it. So I asked, ‘Aunty, why do you come and sit under the hot sun?’ she smiled at me and asked.

    ‘Who are you?’

    ‘Well, I am Bina’s cousin. I often come here, to spend time with her. But each time I came here. I saw you sitting in that corner with your umbrella, under the hot sun. So, I thought of asking you.’ She looked at me and smiled and then said.

    ‘I must say you are very observant beta. I’m waiting for your uncle. He should be coming any moment now.’ And with that she grinned again. I didn’t quite understand what she meant. I began to mull, ‘waiting for uncle and that too on the terrace in the peak of summers.’ It really wasn’t making any sense to me.

    ‘But is he going to fall from the sky that you’re waiting here aunty?’ I asked a bit loudly. She laughed in amusement.

    ‘You want to see him coming?’

    ‘Yes aunty.’

    ‘Then just wait here.’

    The suspense was beginning to get interesting now. So I decided to wait. Even when it was lunch time and I was hungry. After about ten minutes I could hear the faint sound of an approaching aircraft. Soon, it grew louder. Is when, aunty stood up and closed her umbrella, and started waving at the aircraft that was now descending into the nearby airport and wasn’t very high. I then saw, the pilot had dipped the left wing of the aircraft. And after a little while it vanished behind the tall trees. Skyscrapers had not come up then so the view was clear. After the sound of the aircraft subsided, she looked at me and said. ‘That was your uncle.’ I asked.

    ‘How do you know Aunty?’

    ‘Didn’t you see? He dipped the wing of the aircraft until it went behind the trees. That signal was for me.

    ‘Aunty, but why did he do that?’

    She smiled again and said, ‘Beta to announce his arrival. Now I need to go and cook for him.’

    ‘And what will you cook?

    ‘That’s a good question. If he dips the left wing, it would mean non-veg. Right would mean veg. And, if he doesn’t dip either, that would mean no lunch. So bye for now as I need to get into the kitchen.’ And with that she went away.

    I was dazed for a moment. I too went down for lunch. And after about forty five minutes. I could hear the sound of Mr Palta’s bike.

    Many years have passed since then. I don’t even know where Mrs Palta is. But, I could never forget this small and sweet incident that reflects so much about her love and concern for her husband. And, last but not the least. How they learnt to communicate from the sky, with each other—like in semaphores. When, mobile phones were not invented and even landlines had a long wait.

By Kamlesh Tripathi

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Share if you like it

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Shravan Charity Mission is an NGO that works for poor children suffering from life threatening diseases. Should you wish to donate for the cause the bank details are given below:

NAME OF ACCOUNT: SHRAVAN CHARITY MISSION

Account no: 680510110004635 (BANK OF INDIA)

IFSC code: BKID0006805

*

Our publications

GLOOM BEHIND THE SMILE

ONE TO TANGO … RIA’S ODYSSEY

AADAB LUCKNOW … FOND MEMORIES

REFRACTIONS … FROM THE PRISM OF GOD

(CAN BE BOUGHT FROM ON LINE BOOK STORES OR WRITE TO US FOR COPIES)

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COMMUNICATION SKILLS AT WORKPLACE

Copyright@shravancharitymission

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Just think of the modes in which our distant forebears communicated long ago- the evolution of the written word, speech, smoke signals, semaphores and the Morse code-one can go on and on. Here, of course, we need to concern ourselves with communication skills and time management in work place and home in the present times. Popular work culture does not perceive separate rules for men and women. We are all global managers in the local set up. Consider home, for a moment, as an extension of work place, particularly in the context of Indian women. While life at home may be laid back, care free, but is not without responsibility. And there the difference ends. The modern employee needs oral, written and technological skills to excel. Even the most naïve housewife is expected to operate the washing machine, handle the microwave oven, run the mixie, to draw money from an ATM and even to drive a car- that is if she wants to contribute meaningfully to the chores of routine but modern domestic life.

Nearly all work involves interaction and communication with others. Clear and effective communication between individuals, between teams and among departments is a vital part of any successful organization. Without effective communication in work place, business results and team relationships suffer. Poor performers continue to perform poorly and productivity drops. Good people are overburdened with more responsibility. In our personal lives we blame each other for lack of communication and agree to live in companionable silence.

We can see that employees still need written communication skills. Yet interpersonal oral communication skills are the ones most prized by employers in the new informal workplace atmosphere. At home the oral word has to be more precise as well as concise to avoid attrition. The ability to follow oral instructions is an important parameter in the overall persona of an employee, especially for front office employees. Considering the important nature of this faculty even CBSE has incorporated it in the form of ‘Listening & Writing skills, in their curricula. Employees who work with the public or closely with teams need skills in empathy and feedback techniques, especially in fields such as customer service, medical, and legal. Critical thinking and the ability to function as part of a problem-solving group are also skills that employers look for. Today’s worker must remain cool under pressure, adaptable to new technology and to a fast pace.

With benefit of hindsight I’ve shortlisted a few points which may be of some help to you while interacting with people.

  1. Clarity: Ensure the information you need to convey is, firstly, intelligible to you. Communicate it clearly and directly. Use language that is specific and unambiguous. Check that the receiver understands the message as you intended. Avoid acronyms lest they be confused.
  2. Be attentive Without becoming an active listener means you cannot make a conscious effort to truly hear what the other person is saying—don’t interrupt or respond until the other person has quite finished. It should come as no surprise that the best communicators are also the best listeners.
  3. Deportment: this means using the other person’s name, looking them in the eye, and nodding to aid in demonstrating you understand what they are saying. If you are communicating in writing, reread before sending your message to ensure that it could not be misinterpreted or taken as disrespectful.
  4. Message & Medium. Some of us are better communicating in writing and some are better at speaking. Consider the preference of your receiver.
  5. Who is the end-user : you may have to style your communication with your boss, co-worker, customer or supplier, differently.
  6. Mode: More and more of our workplace communication is done via email, voice mail and text messaging. There are advantages and disadvantages to each of these, depending on the message and the audience. Texting can be especially effective when a quick question or answer is required without further explanation or repeated follow up, e.g., “What time is the school council meeting.”

The important thing is to stay focused on behavior or performance and not character. You are not a judge of character. Avoid being biased or opinionated. When you are on the receiving end, avoid getting triggered by difficult messages. Keep in mind the bigger picture and the long term implications.

Don’t be yourself all the time. Be someone a little nicer and never confuse motion with action. After all, “ a man diligent at his work shall stand before kings”

A.K.Tripathi

Anubhab Apartments                                                                       26/03/2015